ICT Leadership & Digital Transformation Expert

With over 24 years of experience in ICT and 17 years as a senior leader, Adam Noble has established himself as a strategic ICT visionary, driving large-scale digital transformation, business integration, and operational excellence. Throughout his career, Adam has successfully led complex, high-value technology initiatives that have resulted in streamlined operations, enhanced stakeholder engagement, and improved service delivery. His expertise spans government, defence, mining, logistics, healthcare, manufacturing, and not-for-profit sectors, where he has consistently delivered business-driven ICT solutions that drive efficiency, cost savings, and innovation.

Adam’s leadership is defined by his ability to build high-performing teams, optimize ICT service delivery, and drive digital strategy. He has a proven ability to manage large, geographically dispersed workforces, ensuring operational excellence while aligning ICT initiatives with enterprise-wide business objectives.

Key Achievements

National Disability Insurance Agency (NDIA) – Executive Director, ICT Services

At NDIA, Adam led multiple ICT directorates and played a pivotal role in transforming ICT services to support the agency’s rapid growth and evolving business needs. His leadership drove significant improvements in service delivery, governance, operational efficiency, and digital transformation, ensuring the organization remained responsive to the needs of over 15,000 users nationwide.

Strategic ICT Transformation & Service Expansion

• Developed and executed an ICT Services Strategy that enabled the exponential growth of the Office of the Chief Information Officer (OCIO), enhancing capacity, capability, and efficiency.
• Successfully designed and implemented a national ICT support model, expanding support capacity by over 350%, ensuring scalability, stability, and security across the entire agency.
• Led major digital transformation programs, aligning ICT initiatives with business needs and customer-centric outcomes to enhance service delivery for participants, providers, and staff.

Governance, Risk & Compliance

• Designed and implemented a comprehensive ICT Governance Framework, providing a structured, transparent, and efficient approach to decision-making, risk management, and compliance.
• Developed an ICT Policy Development Framework, streamlining policy creation, approval, and implementation to ensure regulatory compliance and organizational alignment.
• Introduced enterprise-wide change management processes, fostering a culture of transparency and collaboration, reducing resistance to change, and improving the adoption of new technologies.

Innovation & Cost Optimization

• Designed and led the creation of an in-house ICT Service Desk and Executive Support Function, resulting in projected annual cost savings of over $15 million.
• Successfully implemented an end-to-end ICT incident management system, significantly reducing downtime and improving service continuity across the organization.
• Led major IT infrastructure enhancements, including cloud migration, network optimization, and enterprise security improvements, ensuring reliability, scalability, and data protection.

Business Engagement & Stakeholder Management

• Established an ICT Business Integration Office, improving collaboration between ICT and business units, enabling better alignment of technology investments with organizational goals.
• Acted as a Senior Business Partner, fostering strong relationships with internal and external stakeholders, ensuring seamless cross-functional collaboration and technology adoption.
• Translated complex business requirements into technical solutions, ensuring ICT initiatives effectively addressed operational challenges and user needs.

Other Key Achievements

• Geelong Arts Centre (Manager, ICT Services): Designed and implemented an ICT strategy, streamlined governance and risk management, and introduced an ICT PMO function.
• Engineers Australia (National Manager, ICT Operations): Delivered large-scale cloud migration projects, optimized IT service management, and implemented cost-saving measures.
• Defence & Mining Sector: Managed critical ICT infrastructure projects in high-pressure environments, including a deployment to Baghdad, Iraq, where he successfully led IT operations.

Core Expertise

Adam brings a diverse and comprehensive skill set, enabling him to lead ICT transformation at an enterprise level. His key areas of expertise include:

1. Digital Transformation & ICT Strategy

• Develops and executes ICT roadmaps aligned with organizational objectives, ensuring technology investments drive business value.
• Leads end-to-end digital transformation programs, enhancing service delivery, customer experience, and operational efficiency.
• Implements emerging technologies, including cloud computing, cybersecurity frameworks, automation, and AI-driven solutions.

2. Organizational Change Management & Governance

• Champions enterprise-wide change management initiatives, ensuring seamless technology adoption and stakeholder engagement.
• Designs and implements governance structures, ensuring compliance, risk mitigation, and strategic alignment.
• Drives policy development and process improvements, optimizing ICT operations and ensuring adherence to industry standards.

3. Business Process Optimization & Stakeholder Engagement

• Bridges the gap between ICT and business operations, ensuring technology investments align with business needs.
• Expert in process mapping and optimization, reducing inefficiencies and enhancing service delivery.
• Builds strong relationships with C-level executives, business leaders, and external vendors, driving successful technology adoption.

4. ICT Service Integration & Vendor Management

• Leads complex, multi-vendor environments, ensuring high-performance service delivery and cost efficiency.
• Negotiates and manages vendor contracts, ensuring optimal service levels, cost savings, and continuous improvement.
• Implements IT Service Management (ITSM) frameworks, ensuring streamlined and efficient ICT operations.

5. Cloud Computing, Cybersecurity & Enterprise IT Solutions

• Leads cloud transformation initiatives, including AWS, Azure, and Oracle Cloud, optimizing scalability and cost efficiency.
• Implements robust cybersecurity frameworks, ensuring data protection and regulatory compliance.
• Oversees enterprise-wide IT solutions, including ERP, CRM, unified communications, and network infrastructure enhancements.

Leadership & Professional Development

Adam holds multiple business and industry-leading certifications, including:

• Graduate Certificate in Business Administration (Swinburne University of Technology)
• Diploma in Project Management
• Certificate IV in Occupational Health and Safety
• Certificate IV in Training and Assessment

His career is further distinguished by his military service, where he was awarded for his outstanding contributions to ICT operations in high-risk environments:

• Australian Active Service Medal
• Iraq Campaign Medal
• Australian Defence Medal

Adam Noble is a transformative ICT leader, blending technical expertise, strategic vision, and business acumen to deliver sustainable digital transformation. His ability to optimize technology investments, drive operational efficiency, and foster high-performance teams makes him an invaluable leader in any organization undergoing digital and organizational change.